Shipping policy

Free U.S Domestic Shipping on all orders
Free Express Shipping on all orders above $499

OEMDent.com offers rapid dispatch within 24 hours from our U.S. warehouse, utilizing the following shipping methods:

▶ U.S. DOMESTIC:

USPS Ground: Free, 7-15 Business Days.
UPS® Ground: $15 (Free on Orders Over $299), 7-10 Business Days.
UPS® Priority: $30 (Free on Orders Over $499), 3-5 Business Days.
FedEx Express Saver®: $30 (Free on Orders Over $499), 3-5 Business Days.

▶ INTERNATIONAL SHIPPING:

USPS First Class Package International: $20 (Free on Orders Over $199), 7-21 Business Days.
UPS Worldwide Expedited®: $45 (Free on Orders Over $499), 3-4 Business Days.
DHL Worldwide: $45 (Free on Orders Over $499), 2-3 Business Days.

- The free express shipping option becomes available automatically at time of checkout, when your shopping cart total sum meets the required minimum purchase value (must be above $499, with discounts and gift cards). No promo code required.
- Due to the dynamic nature of international shipping, delays are often inevitable and all our shipping times are estimated times only. Arrival by specific delivery dates are not guaranteed.
- We do not ship to the following countries:
  ● North Korea
  ● Sudan
  ● Syria
  ● Cuba
  ● Israel
  ● Iran

TRACKING YOUR ORDER

Once your purchase is processed and your order is dispatched, you will receive a confirmation email from OEMDent.com with your order tracking number. To track your order visit our Order Tracking Webpage.

Tracking information is sent out within at most 3 business days.
If you have not received your email confirmation and tracking number, or if your tracking number does not work correctly, please contact us at info@oemdent.com or get in touch with our customer support on this number within working hours: +1 (929) 442-0773

DELIVERY CONDITIONS

While we do everything we can to ensure your order is delivered in a timely manner, OEMDent.com will not be liable for any loss or damage incurred by any person as a result of a delayed shipment caused by the carrier service provider, of which we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

CUSTOMS AND IMPORT CHARGES

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country directly, and we do not control or estimate such applicable fees or charges. Customs and import fees are the responsibility of the person receiving his ordered items, and are not included in the cost of delivery. OEMDent.com recommends all our clients to check the customs and import charges policy implemented in your destination country.

ANY OTHER QUESTION?

We want you to have the best online shopping experience. If you have any specific questions, inquiries or issues so if you have any problems with your order, feel free to reach out to our customer support service within our operational hours or send an email to: info@oemdent.com

OUR WAREHOUSE ADDRESS: 229 E 85th St. Unit 333, New York, NY, 10028, United States

IMPORT DUTIES, TAXES, AND CHARGES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. THESE CHARGES ARE THE BUYER'S RESPONSIBILITY.