frequently asked questions

FAQ

Products & Services

OEMDent.com specializes in manufacturing dental implants and components, crafted within a production process that adheres to the highest global standards of quality assurance and medical regulations in the dental field. Our diverse array of dental components are compatible with the industry’s leading dental implant brands and companies worldwide, empowering our clients with the ability to find their ideal match between our products and their personal preferences. OEMDent.com signature custom-made services are our OEM / Private Label services, where we invite our clients to share their requested product specifications, as we will take it on ourselves to manufacture any abutment, implant or instrument according to your needs. Learn more about OEM Services.

Yes, OEMDent.com offers lifetime warranty on our Implants, Abutments, Screws, in accordance with our policy terms. Learn more about our lifetime warranty.

Yes! You are most welcome to visit our OEM Services page to learn more about this service, or contact us to request our Private or White Label services.

Products can be returned within 60 days from receival, and fully refunded upon return to our warehouse. Please visit our Return Policy page to learn more.

Account & Shopping

  • If you are a new client - sign up your new personal account.
  • If you are an existing client - log in here.

We accept Pay-Pal, and the vast majority of credit cards (Visa, Mastercard, AMEX & Diners). All our credit card payments are encoded with SSL technology.

OEMDent.com accepts cancellations requested within 60 minutes after purchase, refunding the full amount of purchase during this timeframe. Beyond this timeframe,If you need to cancel your order for any reason, please contact us as soon as possible to make your request for a cancellation

We process all received orders quickly and efficiently to maximize our customer satisfaction, so it is essential to request a cancellation as early as possible to avoid inconveniences of any kind.

OEMDent.com is not responsible for providing correct shipping addresses, as it is the responsibility of our clients to make sure that the shipping address is accurate. Our work process involves quick and efficient dispatching in order to process our clients’ orders as fast as possible, which means there is a limited timeframe to correct the shipping address from the moment an order is confirmed.

If you think the shipping address you entered is wrong, please contact us as soon as possible and we will try our best to change the address prior to dispatching your order

OEMDent.com is not responsible for providing correct shipping addresses, as it is the responsibility of our clients to make sure that the shipping address is accurate.
Our work process involves quick and efficient dispatching in order to process our clients’ orders as fast as possible, which means there is a limited timeframe to correct the shipping address from the moment an order is confirmed.

If you think the shipping address you entered is wrong, please contact us as soon as possible and we will try our best to change the address prior to dispatching your order

Shipping & Delivery

Visit our Shipping Policy page to learn more about our shipping prices and couriers

OEMDent.com's signature same-day-dispatch method enables us to efficiently send out orders as soon as possible, enhancing our clients satisfaction. Once your order has been dispatched, the estimated delivery time varies depending on the shipping address location & your selected shipping courier. Please check our full Shipping Policy to see expected arrival times per each shipping courier.

  • Due to the nature of the shipping industry, delays are often unavoidable, and all of our shipping times are thus just guidelines. Dates of delivery are not guaranteed.

Please check our order tracking page to see the updated status of your order.
If you do not have an order tracking number please Contact Us and we will provide you the tracking number as soon as possible

Our international shipping service works with over 200+ countries.
We do not ship to the following countries:

  • North Korea
  • Sudan
  • Syria
  • Cuba
  • Israel
  • Iran

OEMDent.com is unable to advise on specific customs charges that may apply to international shipping, when considering all possible worldwide destinations.Any applied customs charges are put in place at the discretion of the shipping courier, and will be paid directly by the client - OEMDent.com does not cover customs charges. OEMDent.com advises all our clients to get in touch with the customs office of their designated destination country of their orders, to receive the most accurate information regarding customs fees and charges.

Learn more

About Us

Now