frequently asked questions


Products & Services

In we focus on offering a wide selection of products for dental professionals.
Our goal is to cover as many needs as possible.

Each of our products is compatible with some of the leading dental implant brands in the world. This ensures you can streamline your purchasing journey without necessitating high costs and expenses, as this platform is dedicated to provide our clients with the quality they deserve for a competitive price.

Essentially, our services are intended to provide you with enough supplies for your work. Due to our products’ compatibility with leading brands in the dental field, we commit ourselves to offer economical yet reliable options that both clinics and laboratories around the world can use.

Our team also believes in covering as much ground as possible in the dental field, which is why we also offer OEM and private labeling services. With such services in place, we will provide complete support for your business, ensuring you save money on manufacturing without compromising quality.

At, we work with a wide range of components and premium materials to ensure they’re compatible with most brands. If you’re looking for a cost-effective alternative for your dental supplies - you found it!

Learn more about our OEM Services, and find out if it’s the right option for your needs. specializes in creating a wide range of custom products designed to take your working experience to the highest standard. Utilizing our OEM services is simple and straightforward - here’s how it works:

We work with STL (stereolithography) creation processes. Our technicians process the STL file we receive from the client, based on a professional sketch, and develop it into a design blueprint for the requested custom product, whether it be an implant, an abutment or a tool. this can be done on either an entire product, or a specific part of it.

Our team can also customize dental implants and work them with RBM (Resorbable Blast Media) and SLA (Sandblasted, Large grit, Acid-etched) surface treatments. We require a minimum of 100 units to start the manufacturing process.

Additionally, we offer comprehensive design and manufacturing services for abutments and tools. To enhance the aesthetics and durability of your prosthetics, we also provide anodizing services* (color surface treatment). For custom abutments and tools, a minimum order of 200 units per part is required.

* Anodizing is a sophisticated treatment that enhances the aesthetic appeal of your abutments and also provides extra benefits like surface durability and increased corrosion. It ensures that all your abutments meet the highest performance and quality standards that you deserve.

Whether you need existing or custom abutments/tools, we’re committed to delivering products that adhere to the strictest industry standards. Our team will help you ensure optimal outcomes.

Learn more about our OEM services here.

Our implants and abutments are carefully manufactured to be compatible with leading dental implant systems. 

We at have worked tirelessly to develop into a reputable dental product supplier,  where you can access a wide range of dental supplies for competitive prices, in order to have our clients be assured that our products will suit all their various needs.

The products sold at cover numerous platforms and connections relating  to dental implant systems, which include Internal Hex and Conical Connections. For each of these systems, we offer a wide range of prosthetics, accessories, and complementary products.

Thanks to the compatibility we offer, you can guarantee a more comfortable working environment for every dental professional. You won’t have to worry about having to get specific systems to start working on your patient. This is one of the reasons why is a prominent manufacturer of implants and abutments.

Contrary to popular belief, you don’t have to spend all your savings to get great products. If you know where to look, there are some gems that could save your work, including those at OEMDent.

Do you want to know more about our product selection? We made it easier for you by categorizing every option available. Check out all the implants and products we have available, and discover the brands and platforms they’re compatible with. uses ‘Titanium Grade 5’ as the material in our implant and prosthetic line. Titanium is an excellent material for scenarios where you need high strength, strong corrosion resistance, and low weight. This makes it ideal for dental implant systems.

Another benefit of titanium grade 5 is that it’s resistant to many acids and heat, making it much easier to handle and treat. This grade of titanium is one of the most popular ones on the market, and the team made sure to take advantage of that.

As for our tools and some lab analogs, we use medical-grade stainless steel. The material is known for its strength, corrosion resistance, and versatility. If you’re looking for a higher grade of precision, rest assured that this material will give you that.

Not only are the materials affordable, but they also provide unmatched quality that will help you during any treatment. Once you get these products on your hands, you’ll discover how premium they feel.

To make things easier, we included a detailed description of each product on our website. All you have to do is check out the tool/material you’re interested in, and its page will have all the information necessary. This will help you make an informed buying decision regardless of what you’re looking for.

Yes, offers lifetime warranty on our Implants, Abutments, Screws, in accordance with our policy terms. Learn more about our lifetime warranty.

You’ll be happy to know that offers warranty for its products. We’ll easily replace any implant or abutment we have manufactured if it doesn’t meet the quality standards we promised.

Our team is committed to delivering only high-quality products that last long. As part of that commitment, we made a comprehensive warranty policy that will keep you safe as you purchase from us.

You may apply for the warranty if you find any material or manufacturing irregularities upon arrival. Also, if the product doesn’t meet our quality standards for any reason, you can give us a call. We’ll replace the piece free of charge.

There are only two products that we don’t include in the warranty, which are the inserts and silicone caps.

We must point out that our warranty has a few exceptions you should be aware of, as it excludes the following scenarios:

  • Immediate restorations
  • Damage to the products due to external reasons, including accidents and malpractice.
  • Failure of third-party implants not related to OEMDent
  • Failure of implants due to contraindications, including drug addiction, diabetes, alcoholism, or smoking
  • Further claims and consequential damages, including the cost of the dental treatment or laboratory charges.

Visit our warranty page to learn more about our policy.

OEMDent’s private/white-label service is perfect if you want to improve and establish your brand. Nothing shows off luxury like having your own set of branded implants and tools.

Our team offers complete design solutions to get your brand ready to kick off in the best way possible. Some of our solutions include:

  • Logos
  • Labeling
  • Package design
  • Brochures
  • Catalogs

Not only will our service help you show off your brand, but it will also ensure your clients get a great impression of you. This leads to a much better reputation.

If you don’t know where to start, don’t worry; our experts will help you out. Get in touch with our team, and discover how to make the most out of your brand.

Account & Shopping

  • If you are a new client - sign up your new personal account.
  • If you are an existing client - log in here.

We ask all our customers to create a personal account before making a purchase. It ensures you can keep track of everything related to your orders with ease.

Since our website is encrypted and offers thorough security measures, you can rest assured that your information is as safe as ever. 

To create an account, all you have to do is fill out the “Registration” fields on the website, which ask for your full name, email, and password. Remember to pick a strong password, so you’re not at risk of getting your information stolen.

Our website’s smart technology allows you to keep track of the items you viewed in the past. You’ll have access to a “recently viewed” section where you can look at items you were interested in, even if you didn’t add them to your cart.

Another benefit of your account is that you can easily check out OEMDent’s “Tracking Page.” This allows you to see where your order is and how much estimated time is left before it arrives at its destination.

We aim to make every step of your purchase journey seamless. You can create an account within a few seconds and start enjoying all the benefits that come with it. If you want to take your experience one step further, you may also subscribe to OEMDent’s newsletter to be the first person to learn about new products and exclusive deals.

Of course! is known for offering competitive prices for most products.
Our standard bulk discount plans are as follows: 

  • Buy 5-9 products – Save 5%
  • Buy 10-25 products – Save 10%
  • Buy 25+ products – Save 15%

As per our commitment to making dentistry equipment more affordable, we reward your loyalty by offering discounts that could take a chunk off the price. 

If you want to know specifically how much money you’re saving with the discounts, check out our product pages. As you add the items to the cart, the website will automatically apply the discounts if they’re available.

We’re always working to offer the best possible deals for our valued clients, so if you want to be the first one to hear about exclusive or limited promotions, make sure to subscribe to our newsletter!

Being aware of the available discounts ensures you get the most bang for your buck. Getting high-quality materials for your work has never been easier. If you only want to buy a few items, you’ll still get competitive prices that you may not find in other places. is known for offering cost-effective solutions while maintaining quality levels, so keep an eye out for discounts, and make the most out of your purchase.

We accept Pay-Pal, and the vast majority of credit cards (Visa, Mastercard, AMEX & Diners). All our credit card payments are encoded with SSL technology. accepts cancellations requested within 60 minutes after purchase, refunding the full amount of purchase during this timeframe. Beyond this timeframe,If you need to cancel your order for any reason, please contact us as soon as possible to make your request for a cancellation

We process all received orders quickly and efficiently to maximize our customer satisfaction, so it is essential to request a cancellation as early as possible to avoid inconveniences of any kind. is not responsible for providing correct shipping addresses, as it is the responsibility of our clients to make sure that the shipping address is accurate.
Our work process involves quick and efficient dispatching in order to process our clients’ orders as fast as possible, which means there is a limited timeframe to correct the shipping address from the moment an order is confirmed.

If you think the shipping address you entered is wrong, please contact us as soon as possible and we will try our best to change the address prior to dispatching your order

Shipping & Delivery

Visit our Shipping Policy page to learn more about our shipping prices and couriers's signature same-day-dispatch method enables us to efficiently send out orders as soon as possible, enhancing our clients satisfaction. Once your order has been dispatched, the estimated delivery time varies depending on the shipping address location & your selected shipping courier. Please check our full Shipping Policy to see expected arrival times per each shipping courier.

  • Due to the nature of the shipping industry, delays are often unavoidable, and all of our shipping times are thus just guidelines. Dates of delivery are not guaranteed.

Please check our order tracking page to see the updated status of your order.
If you do not have an order tracking number please Contact Us and we will provide you the tracking number as soon as possible

Our international shipping service works with over 200+ countries.
We do not ship to the following countries:

  • North Korea
  • Sudan
  • Syria
  • Cuba
  • Israel
  • Iran

Our commitment to customer satisfaction encouraged us to create different alternatives for those who may not be happy with their orders. You’re entitled to return your items or cancel your order according to the parameters set on our website.

If you want to cancel your order without any extra steps, you have 60 minutes after making the purchase. We’ll happily refund you for the full amount, no questions asked.

What if you go over the 60-minute timeframe? You may still cancel by contacting us and making a cancellation request. Even though you’ll have to wait a bit longer to get an answer, rest assured that we’re working as fast as possible to get it done and resolve any disputes.

We already covered our warranty on dental implants, so how do returns work?

You can contact our team and request a refund or exchange within 60 days of getting your items. When making the request, you must include the reason why you want to return the item, which may include:

  • Wrong product
  • Malfunctioning product
  • Wrong-sized product

Customers must send the articles back in the same condition and packaging they received them in. Once our team verifies that the product reached OEMDent’s warehouse safely, we’ll notify you and proceed with the refund or exchange. Learn more about our return policy here. is unable to advise on specific customs charges that may apply to international shipping, when considering all possible worldwide destinations.Any applied customs charges are put in place at the discretion of the shipping courier, and will be paid directly by the client - does not cover customs charges. advises all our clients to get in touch with the customs office of their designated destination country of their orders, to receive the most accurate information regarding customs fees and charges.

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